Port Coogee Family Practice, 10/6 Calypso Parade, North Coogee, WA 6163

Our Policy

Management of Personal Health Information

This practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal information.
It adheres to The National Privacy Principles Act and the Health Records and Information Act.

Urgent Results

Your doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

Non-Urgent Results

Your doctor or the Practice Nurse will attempt to contact you via phone to advise that you need to make an appointment to see your doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.

If your results are NORMAL we will NOT contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

Patients are contacted for recalls and reminders. If our attempts are unsuccessful a letter will be forwarded to your address to contact us for an appt.
Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer database.

Walk-In Services

Port Coogee Family Practice does offer a walk-in service with some exceptions. The wait time for walk-ins varies and depends on how on time the Doctors are running. Please note we will refuse walk-ins if the Doctors are running late and do not have the capacity to fit in walk-In patients. We also charge a $25 out of pocket fees for walk ins. Same day appointments are available within our opening hours. To book an appointment you can call the surgery, or you can come in and enquire when the next appointment is available. You can book appointments online via our websites or via Health Engine.

Home Visits and Out of Hours Services

Our doctors can provide home visits, enquiries can be made by talking to one of our friendly receptionists however, the provision of these visits are at the discretion of the treating doctor. If for any reason our doctor is unable to come and see you and you can’t come in to the practice, please contact Dial-A-Doctor (Bulk-Billed Locum Service) on PH: 1300 030 030.

Continuous Education

The practice is committed to supporting the doctors, nurses and administration staff to participate in ongoing education.

Did Not Attend (DNA) & Cancellation Policy

Due to high demand for appointments and the high number of non-attendance and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult, a fee of $80, that is not attended or not cancelled within 4 hours of the appointment time.

If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see access to all services suspended until accounts are paid.

We have many requests for appointments everyday and hope by introducing this policy, patients will consider cancelling their appointments so that others may access them if required.

If you have any concerns, please ask the reception staff.

Patient Feedback

Your feedback is important to us and Patient Feedback forms are available at reception.

Alternatively, forward your comments to p.manager@portcoogeefamilypractice.com.au

If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

  • The Health and Disability Services Complaints Office (HaDSCO)
  • GPO Box B61, Perth WA 6838
  • Phone: (08) 9323 0600
  • Fax: (08) 9221 3675
  • Country Free Call: 1800 813 583